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Who is my primary contact person? Who can I talk to if I have questions or concerns?

Many frequently asked questions are already answered on our website, at https://backer.com/help, so you can run a search to check if your question has already been addressed there.

If you still need assistance with your account, have questions about how Backer works, or have a complaint, please contact our Customer Support team, who will serve as your primary contact. You can reach us in any of the following methods: 

  • Click on “Submit a request” on the top right of this page;
  • Email support@backer.com; or
  • Call (844) SAVE-529.

Please note that as an internet-based investment adviser, Backer provides investment advice to our clients exclusively through our interactive website and mobile apps. This means that all investment advice we provide is through our online platform. Members of our Customer Support team are not necessarily licensed or authorized to provide investment advice, but may refer you to a section of our website or mobile app that contains such advice.

We’re always here to help you out! We also take all complaints seriously and promise to escalate issues appropriately. If you have any suggestions for new features you’d like to see, please let us know so we can make sure to prioritize them as we improve our service!

Have more questions? Submit a request